Help Center

After you complete the checkout process, a receipt will appear on your screen detailing

your final order including shipping charges, your billing address, and the items that are being

sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be

sure to enter your e-mail address correctly on the order form so that we can be sure to deliver

your confirmation to you.)

If the item has not yet been packed and shipped, you may send us an email at shop@aranaz.ph

It's not required but we like making shopping easy for you, so by setting up an account we will keep your information on file. By doing so, it will make shopping on ARANÁZ quicker for you! Don't worry, we won't be sharing your information with anyone. You can read more about our Privacy Policy here. 

Given the handmade nature of our pieces, we can't give an exact timeline. But we can send you an email once it's back in stock. Click on the Notify me button located on the lower right side of your screen. 

Not yet, but we soon will!

We ship worldwide!

For international orders, we ship via DHL Express.

We use Lalamove and GrabExpress to facilitate our orders for real time tracking of Metro Manila orders. For orders outside Metro Manila, we use LBC. 

All in-stock orders are processed within 1-4 business days. Note: if you place an order after 12pm on a Friday, your order may not be processed until the following Monday.

After you've been sent your shipping confirmation, expect to receive your delivery the next day for orders within Metro Manila and within 3 to 5 days for orders outside Metro Manila. 

For international orders, please expect delivery within 3 to 5 days. 

No, duties and taxes are no included in your ordal total. This means you will have to pay these fees separately when your order arrives. Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase. Duties and taxes are nonrefundable. This charge is determined by your local customs authority.

We only accept credit card payments via PayPal. 

No, we don't accept bank deposit, COD and cheque payments.

No, all online orders can only be processed through the website.

If you are unhappy with your purchase, you may ship your item back to our office at your expense:

ARANAZ De Lujo Inc.

344 Robinsons Circle

Brgy. Oranbo, Pasig

Metro Manila

Given that the items are in the same condition as they were received and are returned with 7 working days, we will gladly give a full refund in the form of store credit or have it exchanged for another item available online. No refunds in form of cash will be given.

Buyer is responsible for shipping charges. 

Yes, but please include a print out of your order confirmation. We will not entertain any returns without this. 

We currently have 3 boutiques: 

2F Power Plant Mall, Makati (*re-opens in December 2017) 

2F Greenbelt 5, Makati 

4F SM Mega Fashion Hall, Ortigas

You can also find us in Rustans Makati 

All ARANÁZ pieces are made with natural, high quality and handmade materials from the Philippines. Each piece is handcrafted locally and may take weeks to be completed. Our items highlight the workmanship involved in embroidery, wood carving and metal sculpting. The materials we use in our collections are completely natural. Therefore, these may feature a variety of characteristics that are intrinsic to the material. Thus, we cannot promise absolute perfection and items free from flaws. None of our items are completely identical as these may vary in size, shape and color. We like to think that this adds to the authenticity and character of each bag.Over time the materials may fray, darken and get dirty due to wear and exposure to the sun. We recommend to handles your ARANÁZ piece with care, avoid water and keep them stored in the provided pouch and box. Pieces with brass elements may be polished regularly with brass polish.

Yes, you can email us at contact@aranaz.ph

No. The VIP card can only be used in-stores