Help Center

After you complete the checkout process, a receipt will appear on your screen detailing

your final order including shipping charges, your billing address, and the items that are being

sent to your shipping address. Please keep this receipt for your reference.

You will also receive a confirmation via e-mail that we have received your order. (Please be

sure to enter your e-mail address correctly on the order form so that we can be sure to deliver

your confirmation to you. If you do not receive a confirmation e-mail, please email us at contact@aranaz.ph)

If the item has not yet been packed and shipped, you may send us an email at shop@aranaz.ph

We ship worldwide!

We use Lalamove and GrabExpress to facilitate our orders for real time tracking of Metro Manila orders. For orders outside Metro Manila, we use LBC. 

All in-stock orders are processed within 3-5 business days and shipping may take 1-2 days for Metro Manila, 3-5 days for other parts in the Philippines, and at least 1 week for international shipping. 

Note: if you place an order after 12pm on a Friday, your order may not be processed until the following Monday.