Help Center

Frequently Asked Questions


How do I know if you've received my order?

Can I cancel my order?

Do I need to set up an account to shop in your store?

The item I want is out of stock, do you usually restock?

Do you sell any gift cards?


Where do you ship?

How do you ship?

How long until my order ships?

After my item ships, when do I get my order?

Are duties and taxes paid for already?


How do I pay?

Can I pay with cash?

Can I pay in your stores?

Returns & Exchanges

What is your returns policy?

Can I return my purchase in any of your boutiques?


Where are your boutiques in Manila?

How can I care for my ARANÁZ bag?

Do you accept customized orders?

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