Help Center

Frequently Asked Questions

Shopping

How do I know if you've received my order?

Can I cancel my order?

Do I need to set up an account to shop in your store?

The item I want is out of stock, how long until it gets restocked?

Do you sell any gift cards?

Shipping

Where do you ship?

How do you ship?

How long until my order ships?

After my item ships, when do I get my order?

Are duties and taxes paid for already?

Payments

How do I pay?

Can I pay with cash?

Can I pay in your stores?

Returns & Exchanges

What is your returns policy?

Can I return my purchase in any of your boutiques?

Others

Where are your boutiques in Manila?

How can I care for my ARANÁZ bag?

Can I use my Delujo discount card online?